FAQs

DAMAGED PRODUCT

My furniture arrived damaged. What should I do next?
How do I replace a broken glass component?

DELIVERY

When will my furniture be delivered?
My furniture was not delivered in its original carton, or the box was opened when my furniture arrived. Why?

GENERAL

Who should I contact with concerns or questions about my furniture?
If my furniture needs service, and I move or don’t have access to my dealer, who should I contact?
Can I manage my Broyhill Credit Card account online?
How do I identify Broyhill wood furniture?
How do I identify Broyhill upholstered furniture?

OFFICE FURNITURE

I have seen office chairs with the Broyhill name. Do you manufacture these chairs?

PARTS

What parts are available for Broyhill wood furniture?
What parts are available for Broyhill upholstered furniture?

PRODUCT DEFECTS/WARRANTY CLAIMS

There is problem with my new furniture. What should I do?
My local retailer has not resolved my concern. What should I do next?
My furniture needs warranty repair, but the dealer says I am responsible for the labor charges. Why?

WARRANTY

My furniture was replaced under warranty; does the warranty start over with delivery of the replacement?
I purchased an item "as is" from an authorized dealer. Is it covered by the product warranty?
What is required to order parts or receive warranty purchase.

DAMAGED PRODUCT

My furniture arrived damaged. What should I do next?
If you purchased your furniture through an authorized Broyhill dealer, please contact that dealer immediately for assistance and instructions.
How do I replace a broken glass component?
Contact your Broyhill dealer who will determine if the glass part is available. If not, a local glass supplier should be able to fabricate a replacement.

DELIVERY

When will my furniture be delivered?
Delivery times vary, depending on whether wood furniture is in stock and whether the fabrics are available for upholstered furniture. A usual rule of thumb is four to six weeks. Your dealer should be able to check availability when you are ready to order.
My furniture was not delivered in its original carton, or the box was opened when my furniture arrived. Why?
Some items are shipped from the factory unassembled. The dealer will then assemble and inspect the furniture before delivery. Some items may also require prepping in addition to inspection.

GENERAL

Who should I contact with concerns or questions about my furniture?
You should contact the dealer with whom the order was place and delivered first. If your dealer is unable to answer your questions, contact the Broyhill Consumer Center.
If my furniture needs service, and I move or don’t have access to my dealer, who should I contact?
Usually, there is a local authorized Broyhill dealer in your area who can provide parts and service, or the name of a local furniture technician who might be able to assist. This should be your first option. If you need additional information contact the Broyhill Consumer Center
Can I manage my Broyhill Credit Card account online?
Yes, and make payments online. Go to www.mysynchrony.com
How do I identify Broyhill wood furniture?
Wood furniture will have product numbers either stenciled on the furniture or shown on labels affixed to the furniture. The country of origin is also noted here. This information is usually on the back of the piece; for tables and chairs, it will be underneath. The item number will be in this format: XXXX-XX or XXXX-XXX, with the first four numbers being the group number and the two or three numbers after the hyphen being the item number.
How do I identify Broyhill upholstered furniture?
Usually, a label will be attached to the underside of the item; sometimes one can be found attached to the frame in the areas where arms and backs meet. The best resource is to keep the purchasing information relating to the sale as part of your important records.

OFFICE FURNITURE

I have seen office chairs with the Broyhill name. Do you manufacture these chairs?
These chairs are made by True Seating under a license agreement to use our brand name and logo. For more information regarding these chairs or where they can be purchased, please call True Seating at 714 368-7464. For service questions contact service@trueseating.com

PARTS

What parts are available for Broyhill wood furniture?
Generally, parts are available as long as an item is in the Broyhill line and usually for a year after it is discontinued. Parts are available through the authorized Broyhill dealer. There are limited parts available for wood products; usually hardware (knobs, handles, assembly hardware, shelf clips, etc.) drawer guides and stops, levelers, touch up markers and floor guides. For some items, and depending on construction, tops and legs may be available as parts. Shipping costs to consumer addresses are the responsibility of the consumer.
What parts are available for Broyhill upholstered furniture?
Parts available for upholstery products include throw pillows, cushion cores, legs for exposed wood frames and various fabric components used to upholster the item. Most items for upholstery products are not consumer-replaceable. Shipping costs to consumer addresses are the responsibility of the consumer.

PRODUCT DEFECTS/WARRANTY CLAIMS

There is problem with my new furniture. What should I do?
Contact the Broyhill dealer where you purchased the furniture. Be sure to have all documents relating to the purchase when contacting the dealer. If you have a question about warranty coverage, click here for warranty information.
My local retailer has not resolved my concern. What should I do next?
You can email your concern and the details of your purchase to the Broyhill Consumer Center for review. A consumer agent will contact you with a response and suggested resolution.
My furniture needs warranty repair, but the dealer says I am responsible for the labor charges. Why?
The Broyhill warranty covers labor charges for any repair during the first year after delivery. Labor charges for repairs after one year - even for warranted parts replacement - is the purchaser's responsibility.

WARRANTY

My furniture was replaced under warranty; does the warranty start over with delivery of the replacement?
No. All warranty considerations date from delivery of the original purchase.
I purchased an item "as is" from an authorized dealer. Is it covered by the product warranty?
No. Products sold by a dealer "as is" or from a dealer's clearance center (or similar wording) are not considered to be in factory delivered condition and do not carry the new product warranty.
What is required to order parts or receive warranty purchase.
A copy of your retail sales receipt (proof of purchase) showing the date of purchase is required to verify warranty status. You should keep all documents relating to the purchase with your important documents.